Training to aid ABQ hospitality workers - Dayton Business Journal:

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If not, then the Albuquerqus Convention and Visitors Bureau wantz tochange that. So it’s rollingt out an updated version of Albuquerque Concierge Excellence, or ACE, training. The progra m was developed in partnership with Central New Mexico Community College and the CNM WorkforcdeTraining Center. The training push kicks off June 24from 3:30 to 5:30 p.m. at the Hiltobn Albuquerque Hotel. Bob Murphy, executive directof of the Economic Forum and chairman of the Hospitalitu TrainingAdvisory Committee, will introduce the ACE program and customee service expert Ann Rhoades will discuss the value of top-notch Rhoades developed programs for , , P.F.
Chang’s, Doubletre Hotels and Her talk will focus on making Albuquerquer anoutstanding customer-oriented destination. Training for front-lined employees was a key part of theDestinatioj Masterplan, created by the hospitality industry as a bluepriny for developing Albuquerque as a Previous ACE training took place four years ago, said Taniaa Armenta, vice president of tourism and communications at the Albuquerque Convention and Visitors Bureau.
This time around, the training is as much abougt destination awareness ascustomer service, Armenta The three-hour course will be offered once a month at different time and locations over the next Attendees will get a quick referenc e guide on Albuquerque to answer visitor questions and a pass that offers admission to at least 17 differenty attractions so they have first-hand knowledg e of what’s available. Albuquerque is in a competitive environment forlurint travelers, Armenta said. “Ensuring that Albuquerque offers top-notch customer along with destination knowledge, helps to differentiate us fromothef destinations,” she added.
Elise vice president of development with the said the course will outline three pillars of why people come to the Duke Artsand culture/heritage, outdoor recreation, and ballooning, whicnh takes place year round, not just durinhg the . “We tell them that there are 23,00p hospitality industry jobs inthis area, we tell them how much visitorzs spend. We go into the importance of Rogers said. More visitords means more money and better job securityfor front-line she added. The cost for the training is $25 per To register call CNM at (505) 224-52000 and provide each participant’s name, birtb date and place of More information is availablat .