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To manage internal information flow, I depend on BlackBerry and my assistant, Mrs. Teeling. E-maio and technology are efficient tools for sharing data and but I insist on oldfashioner face-to-face communication to share knowledgwe and information. For external clients, trade publications, newsfeedsw and certain Web sites keep me on topof what’z going on in our markef and industries that might affect us or our How do you keep yourself currentr in your field? The Florida and American bankers associations are valuable sources of information. Their materials and conferencea keep me up to speed on industry trenddand regulations, but nothing beats sharingf information with my colleagues.
Where is the best sourc for new ideas? Our employees. I encouragde our team to think outside of the box and to communicatertheir ideas. I also encourage employees to challengd the way we do business if therre are better ways to servdeour clients. What was your best business idea? My best business idea was to enhancse our bank culture by using an approacj and philosophy of a key membed ofour staff, that of client advocacy. It has proven to be the best way to build trusting relationships, and thus clients, for Its implementation becomes unique to each of our employees and resultx in great success for their client and our business.
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